Privacy Policy
Effective Date: August 12, 2026
Last Updated: August 12, 2026
Floral Acres (“Floral Acres,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, communicating with us, or using our online services.
This Privacy Policy describes the types of information we may collect, how we collect and use that information, when information may be shared with service providers or other parties, and the choices available to you regarding your information.
By using this website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
Name
Email address
Telephone or mobile phone number
Information submitted through contact or inquiry forms
Messages and questions submitted through our website
Information submitted through our chatbot or other automated communication tools
SMS/text message communications
Information provided during telephone calls
Product interests, questions, requests, and customer-service information
Other information you choose to provide
Please do not provide sensitive personal information through website forms, chatbot conversations, or text messages unless it is necessary for your request.
2. Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies, analytics technologies, server logs, and similar technologies.
This information may include:
Internet Protocol (IP) address
Browser type
Device type
Operating system
Pages viewed
Time and date of visits
Time spent on pages
Referring website or source
Website interactions
General or approximate geographic location derived from technical information
Cookie and device identifiers
Other diagnostic and usage information
We use this information to understand how visitors use our website, improve website performance, evaluate marketing effectiveness, and provide a better user experience.
3. Google Analytics
Our website may use Google Analytics to help us understand website traffic, visitor behavior, and how people interact with our website.
Google Analytics may use cookies and similar technologies to collect information regarding website activity, device information, and interactions with our website.
Information collected through Google Analytics is processed according to Google's applicable privacy practices and settings.
Visitors may be able to manage or restrict certain analytics technologies through browser settings, cookie preferences, or tools provided by Google.
4. Cookies and Similar Technologies
Our website uses or may use cookies, pixels, tags, local storage, and similar technologies.
These technologies may be used to:
Operate and secure the website
Remember preferences
Understand website usage
Analyze traffic and performance
Improve website functionality
Measure the effectiveness of marketing efforts
Support advertising and marketing activities, where applicable
Some cookies are necessary for website functionality, while others may be used for analytics, functionality, or marketing purposes.
You may be able to control cookies through your browser settings and, where provided, our website's cookie preference tools. Disabling certain cookies may affect website functionality.
5. Website Chatbot and CRM
Our website may provide a chatbot, automated assistant, live communication feature, or similar technology that allows visitors to ask questions or communicate with Floral Acres.
Information provided through these tools may be collected, processed, and stored within our customer relationship management (“CRM”) and communications systems.
This may include:
Your name
Contact information
Questions and messages
Conversation history
Product interests
Appointment or follow-up requests
Other information you voluntarily provide
We may use this information to answer questions, respond to inquiries, provide customer service, manage customer relationships, and follow up regarding products or services in which you have expressed interest.
Automated or artificial intelligence technologies may assist with certain communications. Information submitted through these systems may be processed by technology providers acting on our behalf.
6. Telephone Calls and Call Tracking
We may use call-tracking technology to understand how customers find and contact Floral Acres and to evaluate the effectiveness of our website and marketing activities.
Call-tracking technology may collect information such as:
Telephone number
Date and time of the call
Call duration
Referral or marketing source
Other technical information associated with the call
If Floral Acres uses call recording, appropriate notices and consent mechanisms will be provided where required by applicable law.
7. SMS and Text Messaging
If you provide your mobile telephone number and consent to receive text messages from Floral Acres, we may communicate with you through SMS or other text messaging services.
Depending on the consent you provide, messages may include:
Responses to your questions or requests
Customer-service communications
Follow-up regarding an inquiry
Product or availability information
Appointment or visit-related information
Promotional or marketing communications, where you have provided the appropriate consent
Message frequency may vary. Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP to an applicable message. You may reply HELP for assistance where supported.
Consent to receive marketing text messages is not a condition of purchasing goods or services.
Where required, marketing consent will be requested separately at the point where your mobile number is collected.
We do not sell mobile telephone information or SMS consent information to third parties for their own marketing or promotional purposes. Information may be shared with service providers as necessary to deliver and support our messaging services, subject to appropriate restrictions.
8. How We Use Information
We may use information collected through our website and communications to:
Respond to questions and inquiries
Provide customer service
Communicate about products and services
Follow up on customer requests
Manage customer relationships
Operate and improve our website
Personalize website experiences
Analyze website traffic and performance
Understand how customers discover Floral Acres
Measure advertising and marketing effectiveness
Send communications where permitted by law and applicable consent
Maintain website and information security
Prevent fraud, misuse, or unauthorized activity
Comply with applicable laws and legal obligations
Protect our rights, property, customers, and business
9. How We Share Information
We may disclose information to third-party service providers that perform services on our behalf or assist us in operating our business.
These providers may include companies providing:
Website hosting and maintenance
Customer relationship management systems
Chatbot and automated communication technology
Analytics services
Call-tracking and telecommunications services
SMS and communications services
Email services
Advertising and marketing technology
Data storage
Website security
Professional, accounting, or legal services
These providers may process information as necessary to provide services to Floral Acres.
We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful requests or legal processes, enforce our rights, protect the safety or security of Floral Acres or others, investigate fraud or security issues, or as part of a merger, acquisition, financing, sale, or other business transaction.
10. Sale and Sharing of Personal Information
Floral Acres does not sell personal information for money.
Certain analytics, advertising, or marketing technologies may involve disclosures of information to technology providers. Depending on applicable law and how particular technologies are configured, some activities may be considered “sharing,” “targeted advertising,” or similar activity under certain privacy laws.
Where applicable law provides rights concerning these activities, Floral Acres will honor qualifying requests as required by law.
11. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing customer service, maintaining customer relationships, conducting legitimate business operations, satisfying legal or accounting requirements, resolving disputes, and enforcing agreements.
Retention periods may vary depending on the type of information, the reason it was collected, applicable legal requirements, and the systems through which the information is processed.
12. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no website, communication system, electronic transmission, or storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to or stored by us.
13. Your Privacy Choices and Rights
Depending on where you reside and applicable law, you may have certain rights regarding your personal information.
These may include rights to request access to, correction of, or deletion of certain personal information, as well as other rights provided under applicable privacy laws.
You may also:
Adjust cookie settings through your browser or available website controls
Unsubscribe from applicable email marketing using the unsubscribe mechanism provided
Opt out of SMS communications by replying STOP
Contact us regarding privacy questions or requests
Certain rights may be subject to exceptions or verification requirements under applicable law.
14. Children's Privacy
Our website and services are intended for a general audience and are not directed toward children under the age of 13.
We do not knowingly seek to collect personal information from children under 13 through this website. If we become aware that personal information from a child under 13 has been collected inappropriately, we will take reasonable steps to address the information as required by applicable law.
15. Third-Party Websites
Our website may contain links to websites, maps, social media platforms, or services operated by third parties.
Floral Acres does not control the privacy or security practices of those third parties. When you leave our website or interact with a third-party service, that provider's privacy policy and terms may apply.
We encourage you to review the privacy practices of third-party services you use.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, technologies, business practices, services, or legal requirements.
When changes are made, we will update the Last Updated date displayed at the top of this policy.
We encourage visitors to review this Privacy Policy periodically.
17. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or personal information associated with your interactions with Floral Acres, please contact us:
Floral Acres Planters
12440 U.S. 441
Boynton Beach, FL 33473
Phone: (561) 499-2655, ext 106
Website: www.FloralAcresPlanters.com
Email: [email protected]